Service Technology and Automation Lead - Global Service

We are looking for an experienced and commercially minded Service Technology and Automation Lead to modernize our global Customer Service setup. You will drive the implementation of service technology, AI and automation to deliver best-in-class customer experience while improving operational efficiency. Working closely with Global and Local Service teams, you will optimize processes, develop our global service platform and translate business needs into practical solutions. Your focus will be on increasing efficiency, strengthening service quality and making it easier for customers and …